Software Return Policy and Process
Return Policy For Boxed Products
To obtain a refund on a boxed product that was delivered to you, you must follow the following guidelines. If you wish to return downloaded product you purchased, please refer to EaseSoft Refund Policy for Downloaded Software.
All returns must be pre-authorized by EaseSoft Corporation. Refunds will not be made towards unauthorized items.
Product not purchased directly from EaseSoft must be returned to the retailer and is subject to the retailer’s return policy.
Returned products must be complete of all components (CD, manuals, software carton etc.) that comprised the original shipment. No credit will be issued for incomplete EaseSoft products.
All returned must be received in 30 days after the purchase if you reside in US or Canada. International customers have 45 days to complete the return process otherwise the request will be rejected.
All returns must have a Return merchandise Authorization number (RMA) that displayed on the outside of the return package. To receive an RMA please contact firstname.lastname@example.org .
EaseSoft will not refund the shipping and handling charges for every return.
Refunds will be made in the same manner as the product was originally purchased. If you purchased by check, EaseSoft will send you a check. If you purchase by credit card, your account will be credited.
Return Policy For Downloaded Software
Notice: There are no refund for all the source code package.
To obtain a refund on a product that was delivered to you by online download, you must adhere to the following guidelines.
All returns for downloaded software must be pre-authorized by EaseSoft Corporation (EaseSoft) as described below. Your right to obtain a refund for downloaded software lasts only for a limited time. Your request for a Return Merchandise Authorization Number (described below) must be made to EaseSoft within 30 days of the date EaseSoft made the software available to you for download (the "Purchase Date"), and EaseSoft must receive, at its offices, your fully completed and signed Affidavit of Software Destruction within 35 days of the Purchase Date. No refund will be made until the Affidavit has been received by EaseSoft, or if the time requirements described above are not met. EaseSoft is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays.
Products not purchased directly from EaseSoft must be returned to the place of purchase (Web store, etc.) and are subject to the return policies of the place of purchase.
If the manual and CD for the software were purchased in the form of an Download Kit at time of the download software purchase, its return will be required (and a refund given) as a part of this return process.
To receive a refund for downloaded software purchases from EaseSoft, you must obtain from EaseSoft an Affidavit of Software Destruction (described below), and complete and return the Affidavit to EaseSoft along with the manual and CD if the Download Kit was purchased. No credit will be issued for incomplete or non-EaseSoft component returns. You must also destroy all copies of the software you may have made or stored in any place, as well as uninstall the software from any computers owned or controlled by you where you have installed the software. Once you have returned the Affidavit of Software Destruction to EaseSoft (and the Download Kit, if applicable), all licenses you may have to use the software will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.
All Affidavits of Software Destruction must have a Return Merchandise Authorization Number (RMA #) issued by EaseSoft clearly displayed on the form. To receive a RMA #, e-mail us at email@example.com. You must provide sufficient information for EaseSoft to be able to identify your transaction, such as the EaseSoft order number and/or invoice number and/or date of transaction given to you when the download was ordered. If EaseSoft is able to identify your order, and the request is made within the timeframe discussed above, you will be given a RMA # as well as a copy of the Affidavit of Software Destruction ready for completion and return to EaseSoft.
When making your request for an RMA, please provide EaseSoft with your e-mail address if you can receive and print a document in Adobe Acrobat® (or ".pdf") format. If you are not able to receive the form by e-mail in a .pdf format, you must also provide us with a fax number or mailing address to receive the form. Remember, no matter how you choose to receive and/or return the form, you are still responsible for meeting the limited time rule discussed above. You must fill out any missing information on the Affidavit of Software Destruction, sign and date the Affidavit, and return it to EaseSoft as instructed on the form.
When EaseSoft receives your properly completed and signed Affidavit of Software Destruction (and Download Kit, if applicable) within the timeframe discussed above, EaseSoft Software will provide a refund to you of the amount you paid for the software plus refund any appropriate taxes charged with that order. EaseSoft will not refund any shipping or handling charges that may have been charged to you. Refunds will be made in the same manner as you purchased the product. If you purchased by check, EaseSoft will send you a check, so please be sure we have your mailing address. If you purchased by credit card, your credit card account will be credited. If you purchased by company purchase order, your account will be credited.